Privacy Policy

This Privacy Policy explains how Simmons Creative Holdings LLC (“we,” “us,” or “our”) handles personal information when you visit simonscreative.com, contact us, or purchase a product sold under the Simons Creative brand.

Information we collect

Information you provide

We may receive your name, email address, telephone number, billing or contact details, order information, and the contents of messages you send us.

Order and transaction information

We may receive purchase details such as the product ordered, price, date, transaction status, and payment-provider reference. Payment providers process payment-card information; we do not ask you to send full card details by email.

Technical information

Our website, hosting provider, and security services may automatically process information such as IP address, browser or device type, requested pages, date and time, referring page, and security-related events. Cookies or similar technologies may be used where needed for website operation, security, preferences, or services you choose to use.

How we use information

• to process and document orders;
• to deliver products and provide download or access support;
• to respond to questions, refund requests, and customer-service messages;
• to maintain, secure, and improve our website and services;
• to detect fraud, misuse, or technical problems; and
• to comply with legal, tax, accounting, and regulatory obligations.

How information is shared

We may share information with service providers that help us operate the business, such as website hosting, payment processing, digital delivery, communications, analytics, fraud prevention, and professional advisers. We may also disclose information when required by law, to protect legal rights, or in connection with a business transaction.

We do not sell personal information for money.

Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including customer support, transaction records, dispute resolution, security, and legal or accounting requirements.

Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we handle. No online system or transmission method can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, or other controls over personal information. To make a request, contact us using the details below. We may need to verify your identity and may retain information where permitted or required by law.

Children’s privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.

Third-party services

Our website or sales channels may link to services operated by other companies. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to this policy

We may update this policy to reflect changes to our services, practices, or legal obligations. The effective date above identifies the current version.