Refund Policy

This Refund Policy applies to digital products and templates sold by Simons Creative, a brand operated by Simmons Creative Holdings LLC.

Digital products

Our products are delivered electronically. Because digital files cannot be physically returned, purchases are generally final after a product has been accessed, downloaded, or delivered, except where required by applicable law or where the product has a qualifying problem described below.

When we will review a request

Please contact us as soon as possible if:

• you did not receive the purchased file or access instructions;
• the file is corrupted, defective, or cannot be opened in the format described;
• you were charged more than once for the same order; or
• the product is materially different from its description at the time of purchase.

We may ask for your order number, purchase email, a description of the issue, and reasonable evidence needed to investigate the request.

Requests that are generally not eligible

• change-of-mind requests after a file has been accessed or downloaded;
• failure to review the product description, format, or compatibility information before purchase;
• lack of required software, equipment, or technical skill where requirements were disclosed; or
• requests based only on personal preference after delivery.

How we resolve approved requests

Depending on the circumstances, we may restore access, provide a replacement file, offer an available alternative format, or issue a refund to the original payment method. Approved refunds may take additional time to appear depending on the payment provider.

Your legal rights

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection law.